Since 2017, the notre.guide digital welcome booklet has enabled accommodation providers to enhance their customer experience by offering guests direct access to all the information and services they need for their stay, through a universal and interactive interface.

Enhance your customer experience!

Building on our multi-award-winning success in the Tourism industry since 2003, our organisation has created a digital welcome service tailored to meet all the needs of accommodation providers and their guests. This innovative concept is named “notre.guide” and has been developed using our knowledge of the business, our technological expertise, and extensive feedback from our customers. The service we now offer seamlessly combines digitisation, automation, flexibility, user-friendliness and ease of use.

The digital welcome booklet can be shared via a simple link in booking confirmation e-mails, directly on site using a QR code for guests to scan, on digital kiosks or by digital signage on a big screen. Customers can access the information from any device, with no need for an account or application, even offline. From arrival instructions to on-site services through recommended local amenities and leisure facilities, they can find all the information they seek in just one step.

E-Concierge features facilitate interaction with customers for all administrative transactions, which can now be completed directly online: pre-stay questionnaire, express check-in, inventory, room service orders, activity bookings, online payment, appointments, stock management, restaurant menus, satisfaction survey, instant messaging with push notifications, or any specific interaction tailored to the establishment’s needs. Useful information is updated automatically, in particular the weather forecast, local events and contact details of recommended places to go.

On top of improved customer satisfaction and the dynamic, modern image associated with the digital format, establishments using the welcome booklet service benefit from a tool to promote their additional services, save time at reception due to fewer recurring questions, and cut their printing costs as well as reducing their environmental footprint.

Professionals wishing to benefit from this service and upgrade their customer relationships can sign up directly online, or get in touch with us in the section.

Your tailor-made digital welcome booklet!

Enhance your customers’ experience by offering them direct access to all the information and services they need for their stay in an intuitive, contextual, multilingual interface, with your company branding.

Your recommendations in the customer’s pocket

From arrival instructions to on-site services through recommended amenities in the local area, your practical information is accessible at any time.

Simple and universal to use

Guests can find out all they need to know in one step, on any device, with no account or application needed, even offline. The information appears in the right language and takes account of the customer’s situation.

Interactive and smart

E-Concierge features facilitate interaction with customers, like the pre-stay questionnaire, express check-in, inventory, ordering products, booking activities, messaging and notifications, the satisfaction survey, instant messaging or push notifications. Online payment can be enabled for all customer transactions. Useful information is updated automatically, in particular the weather forecast, local events and contact details of recommended establishments.

Source of marketing data

Marketing data are collected automatically to help you learn more about your customers, such as their interests or e-mail addresses. A specific module allows you to conduct a customised satisfaction survey and analyse the results.

Modular digital signage

The information in your digital welcome booklet can also be published on a big screen with programmable digital signage, or on self-service interactive kiosks.

Quick to create, easy to manage

Online management is made easy by multiple features, such as integration with local tourist information bases, optimisation advice, usage statistics and automatic distribution.