Customer relationship solutions combining technology and human compassion
On-demand sales people to catch up on sales via chat and phone
Unique solution to recover abandoned online shopping carts by phone
Creating authentic and human customer experience for travelers, HDB is the leader in premium customer relations for hotels in Europe. The first augmented contact center solution combining technologies and sales representatives available 24 hours a day in multiple languages to assist reluctant travelers and generate direct sales for hotels :
The hotel is automatically notified as soon as a cart is abandoned on its website, which makes it possible to follow up and re-engage the prospect by phone. 1 out of 3 re-launches results in a sale (guaranteed ROI).
