Make Me Glow is specialized in mystery shopper for hotels and skills development based on practical application and voice AI for hospitality professionals. We support managers in their “Quality” projects through tailor-made and innovative support for their teams.

Hotel’s Managers reach out to Make Me Glow to mesure customer experience in a factual manner to adapt the training plan according to their hotels and according to the needs of employees.

We carry out mystery missions which allow us, using different scenarios, to objectively determine the strengths and improvement of the establishment and the teams.

Our main aim through these missions is to unblock situations linked to a lack of control or an established routine.

The report on our mystery interventions allows us to adapt a training and/or skills development plan according to the needs of each employee and as close as possible to their work situation.

Then, we produce short training “capsules”, assessments and conversational experiences based on practical application and voice AI which allows training in an interactive environment that energizes the anchoring of knowledge.

This allows teams to train in a virtual environment and thus boost their interpersonal skills.

The key to promoting employee engagement!

Nowaday, it is essential that the teams enjoy their sales and customer relations missions, and that they realize the importance of their role as ambassador for the good reputation of the hotel.

Scoring after each training course makes it possible to monitor the progress of the teams and challenge the development of their skills throughout their professional career.

Our capsules scoring are also very useful following training carried out by other training organizations, making it possible to measure the impact of the latter and evaluate the application of the acquired knowledge.

We offer an “active learning solution”, thus multiplying memorization and attention by 4.

Our ambition at Make Me Glow is to make our professions easily accessible to all profiles, qualified or not, and to support operational teams in the development of their skills on an ongoing basis.

Our motto: Learn, practice, master.