Guest Manager

Never miss an enquiry again

Streamline your communications with unified guest messaging, email automation, and a 24/7 AI Concierge.

Seamless reputation and guest management. ​

Always on, always responsive.

eviivo ConciergeTM Your 24/7 digital ally

Designed to save you time and address guest enquiries when you’re not available, Concierge’s AI-powered responses are effortlessly enriched with content from eviivo SuiteTM, your website (including FAQ pages), and other permitted sites.​

Simply put – the more enquiries it addresses, the more it learns.​

Hosts and hoteliers cannot be glued to their computers all day! Our AI provides a fantastic solution by instantly picking up enquiries from potential guests. In the last year alone, eviivo Concierge has handled twice as many enquiries as humans – enquiries which would have otherwise been missed.

Answer your guests’ needs, before they ask

Create amazing guest experiences by sending personalised, useful emails throughout their journey. From simple booking confirmations to contactless check-in details, gentle payment reminders to feedback requests, our platform helps you automate everything. You save precious time while creating a real feeling of hospitality for guests.

Have your guest’s plans suddenly changed? No problem. Pause or delete your scheduled emails at any time to keep complete control of your communications.

Own your relationship with guests

eviivo’s Conversations unified inbox makes it easy to view or respond to direct mails or OTA messages anywhere, anytime, including on your mobile.​

Pick up guest messages from all sources effortlessly, including Booking.com, Airbnb, Expedia, Vrbo, and your direct bookings.​

Stay in control. Create engaging automated emails to upsell extras and increase direct revenues, and OTA reconfirmations to ensure guests always get the information in your own words.

Raise your online reputation through reviews

Guest reviews are one of the top three factors in choosing a stay for today’s travellers.* ​

Boost your bookings by growing a glowing online reputation with Guest Manager. Collect and respond to reviews automatically, decide which to publish on your site, and rate your guests on Airbnb – all within the “Reviews” folder in your unified inbox!

*After location and price. Data taken from eviivo-conducted survey of 7,500 travellers.

Build your marketing database ​

Want to stay top of mind and inspire loyalty from your past (and future) guests? Then you’ve got to keep in touch. ​

Manage rich guest profiles in a clean database where you can: separate good guest data from masked OTA emails; hold GDPR-compliant personal data or regulatory information; and even add custom-defined fields to collect exactly the information you need during the booking journey.​

Connect eviivo to Zapier to add new contact details to your CRM system automatically, or export ready-to-go mailing lists in no time.

Guest Manager Key Features

• Know Your Guests

Keep track of all your customer information in one place. The easiest way to understand the lifetime value of your guests.

• Enriched Guest Profiles

Use Member IDs and your own custom data to enrich guest information. (Automatically obtain guest consent online under GDPR.)

• Nurture VIP Guests

Access your most important guests’ preferences, then use them to set up targeted offers and privileges via your website.

• 24/7 Guest Responsiveness

Use eviivo Concierge, the AI-powered virtual assistant, to provide instant, accurate responses to guest enquiries. Always-on support, for whenever you’re not available.

• Unified Messaging

​Take control of all guest conversations early via​ a single, multi-channel conversation dashboard.​ Includes support for automated emails, AI transcripts, OTA messages and​ reviews.

• Do It Your Way

Use our drag-and-drop mail designer to customise all guest communications, so they truly reflect the brand and personality
of your business.

• Pre- and Post-Stay Emails

Anticipate your guests’ information needs with automated messages before they arrive, during their stay, and after they leave. Encourage feedback and great reviews.

• Automate Guest Reviews

Collect and respond to reviews automatically, regardless of their source (Booking.com, Airbnb, Expedia, Vrbo) – all in eviivo Suite. Control which reviews appear on your website, and rate your Airbnb guests too.

• Keep In Touch

Collect and maintain clean, GDPR-compliant profile information or regulatory data. Extract ready-to-go mailing lists in Brevo or Mailchimp, or use the eviivo-Zapier connection to automatically transfer data into your CRM system.

• Contactless Deposits

Collect booking deposits remotely and securely, at any time prior to arrival. Or preauthorise damage deposits before check-in, then charge or release as needed.

• One-Click Registration

Ensure guests can register online prior to arrival. You can print registration cards in one click,​ and generate the relevant compliance reports​ automatically.

• Contactless Check-In/Out

Offer seamless check-in and issue access codes and instructions via SMS, WhatsApp, or email. Allow guests to review their bill and check-out via their smartphone