TRANSFORM THE EXPERIENCE OF YOUR BUSINESSES WITH DIGITALISATION

The eh! ONLINE selection #11

While the number of travelers is expected to double by 2036, the hospitality industry is challenged to adapt to this growing demand. Guests are looking for service that is increasingly personalised, optimised, interactive and sustainable. In addition to a hairdryer and bathrobe, they want WI-FI, a modern room and personalized customer services.

By focusing on technology, the hospitality industry is diversifying and attracting a younger clientele. It’s no longer just a place to sleep but a place to share, leisure or work. Among the numerous new tools tested, one in Dubai allows to remove the reception and with it the queues. It consists of using a tablet to check in using a QR code. In this way, the space and time saved allow for the development of secondary activities in the hotel. Guests are attracted by this extra time but also by this innovative technological aspect.

Technology also brings productivity. These new offers reach a greater number of customers without reducing the workload.