Take control of your guest relationship : Manage all your guest interactions on a single screen
LoungeUp, a guest relationship management platform for the hospitality industry, has developed a module for managing mobile keys, accessible on hotel guests' smartphones. LoungeUp now enables hoteliers to offer a guest experience without the necessity of a physical room key. As well as reducing physical contact between the hotel team and guests and eliminating the problems associated with the management of magnetic passes, dematerialising the room key onto the mobile phone also makes the guest experience more fluid.
Paradores improves customer experience and enhances security by digitizing its service offering through a virtual concierge portal. sentence already translated. The company LoungeUp was awarded the project after a public tender and has successfully implemented the solution in all Paradores hotels. On their own mobile devices, guests can interact with the front desk or directly order breakfast in the room, book a table at the restaurant or a treatment at the spa.
This tool removes the physical proximity when booking or ordering different services when guests want to, and they still get personal attention.
With the takeover of Dmbook Pro, the virtual assistant for hotel management, LoungeUp now offers the complete solution for optimal guest relationship management.
Founded in 2014, Dmbook Pro is the virtual assistant to hotel management, offering features such as online shift handovers and logbooks, knowledge bases and guest request management (ticketing). Dmbook Pro is a unique solution on the market that has a client base of around 200 European hotels, such as OKKO hotels, Staycity, several Relais & Châteaux establishments, Novotel, and Holiday Inn.
With the addition of Dmbook Pro technology, front desk teams will be able to gain productivity with a tool to manage their tasks and procedures to ensure exceptional customer service.
The design and functionality redesign makes it easier for hoteliers to manage and respond to customer requests. The latest developments have integrated WhatsApp and Facebook Messenger into the list of channels available to hoteliers to exchange with their customers in a completely redesigned interface.
To facilitate the work of the teams, LoungeUp has developed its platform to offer hoteliers a tool that centralizes all these channels. This new customer messaging hub, coupled with the platform's ultra-fine automation capabilities, allows hoteliers to offer their customers an ultra-personalized experience and unparalleled responsiveness by optimizing their workload.