Advantages LoungeUp Enterprise
Benefit from an all-in-one platform to manage customer relations from A to Z
Offer cross-channel communication via email, SMS, WhatsApp and Messenger
Dematerialize your procedures (check-in, payment, service order..)
① Manage your customer data
All your guest data, organised and stored in enriched and visual guest files
- Guest identity, photo, social accounts
- Stay history
- Conversation history
- Review history
- Areas of interest
- Advanced, recordable and exportable searches.
② Send effective newsletters
Stay in touch after the stay. Build guest loyalty.
- Create customised emailings
- Take advantage of ultra-targeted segmentation
- Celebrate the anniversaries of your guests’ stays
- Create all your campaigns in as many languages as you want.
③ Guest Portal
Make your services and tourist recommendations readily accessible to guests.
- All services available to book in just a few clicks (breakfast, room service, restaurant, spa…)
- A chat tool to quickly answer questions
- Your partner recommendations
- Press, weather, flight information…
④ A messaging hub to easily interact with your customers
Centralise all your communication channels onto one screen. Optimise your teams’ reactivity.
- Improve your productivity
- Optimize the management of customer requests
- Reduce your response time
⑤ Personalised emails
Simplify and improve your guests’ experience.
- Upsell during the pre-stay period (on average €10 per guest)
- Online check-in before arrival
- Post-stay satisfaction questionnaire.
⑥ Exchange via sms simply
The simplest way to communicate with your guests
- Send automated text messages (notify them when their room is ready, send a welcome message, reviews…)
- Or manual text messages (answer a question, late arrival, taxi booking..)
⑦ Be available on WhatsApp
The world’s most used messaging application to be enjoyed by your guests
- Send informative messages (photos, files, links, …) to your WhatsApp-using guests
- Enjoy the freedom of no character limit
- Offer your guests instant support.
⑧ Opening the guest’s room with their smartphone
Remove all the problems that come with physical passes
- Reduce check-in time: the guest retrieves their key autonomously on their smartphone
- Facilitate access to the room
- Automate key management: the guest receives an automatic message with the link to retrieve their key
- Facilitate late arrival.
⑨ Monitor performances
Monitor your return on investment in real time
- Your additional revenue generated
- The number of users on your app
- Your guests’ preferred content
- Email response rate
- Text message response rate.