hotellerie restauration

Advantages LoungeUp Enterprise

Benefit from an all-in-one platform to manage customer relations from A to Z

Offer cross-channel communication via email, SMS, WhatsApp and Messenger

Dematerialize your procedures (check-in, payment, service order..)

Manage your customer data

All your guest data, organised and stored in enriched and visual guest files

  • Guest identity, photo, social accounts
  • Stay history
  • Conversation history
  • Review history
  • Areas of interest
  • Advanced, recordable and exportable searches.

Send effective newsletters

Stay in touch after the stay. Build guest loyalty.

  • Create customised emailings
  • Take advantage of ultra-targeted segmentation
  • Celebrate the anniversaries of your guests’ stays
  • Create all your campaigns in as many languages as you want.

Guest Portal

Make your services and tourist recommendations readily accessible to guests.

  • All services available to book in just a few clicks (breakfast, room service, restaurant, spa…)
  • A chat tool to quickly answer questions
  • Your partner recommendations
  • Press, weather, flight information…

④ A messaging hub to easily interact with your customers

Centralise all your communication channels onto one screen. Optimise your teams’ reactivity.

  • Improve your productivity
  • Optimize the management of customer requests
  • Reduce your response time

⑤ Personalised emails

Simplify and improve your guests’ experience.

  • Upsell during the pre-stay period (on average €10 per guest)
  • Online check-in before arrival
  • Post-stay satisfaction questionnaire.

⑥ Exchange via sms simply

The simplest way to communicate with your guests

  • Send automated text messages (notify them when their room is ready, send a welcome message, reviews…)
  • Or manual text messages (answer a question, late arrival, taxi booking..)

⑦ Be available on WhatsApp

The world’s most used messaging application to be enjoyed by your guests

  • Send informative messages (photos, files, links, …) to your WhatsApp-using guests
  • Enjoy the freedom of no character limit
  • Offer your guests instant support.

Opening the guest’s room with their smartphone

Remove all the problems that come with physical passes

  • Reduce check-in time: the guest retrieves their key autonomously on their smartphone
  • Facilitate access to the room
  • Automate key management: the guest receives an automatic message with the link to retrieve their key
  • Facilitate late arrival.

Monitor performances

Monitor your return on investment in real time

  • Your additional revenue generated
  • The number of users on your app
  • Your guests’ preferred content
  • Email response rate
  • Text message response rate.

Subscribe to our Newsletter and
join a community of over 200,000 professionals!