LoungeUp Enterprise
LoungeUp
Take control of your guest relationship : Manage all your guest interactions on a single screen
LoungeUp Enterprise
LoungeUp
A simple and easy-to-use tool.
Access the platform from anywhere
Securely and easily integrate your partners into Dmbook
Manage and track what is happening in your hotel on a daily basis
Dmbook Pro is a digital logbook that allows you to share the key information and events of the day and facilitates communication between teams. All guest requests are centralised and tracked to eliminate oversights. Daily tasks are all listed in customisable checklists to optimise operations.
Logbook 2.0
Use a modern electronic version of the Duty Manager Book to replace your paper books.
Your teams can easily share information and ensure that no important information is lost.
All information is updated in real time and is always accessible from a computer or smartphone.
No limit to the number of books, the tool adapts to your organisation and not the other way around.
Check, pin, and modify the day’s events, attach photos and attachments. And access past events, even old ones.
Make your information easily accessible :
Be notified as soon as something happens
Each employee is assigned to the relevant logbook, so as not to miss anything during their shift.
Notify all your colleagues, a team or a particular person of important information.
Turn off notifications when your shift is over with one click.
Easy access to the latest updates
No matter where your colleagues are, they can access the logbook whenever they want to check information, follow up on a topic or add a request that was forgotten.
Maintenance, guest requests and tickets
Use a flexible ticket management system to manage maintenance tasks , lost property, complaints, etc.
Track tickets so you don’t miss any customer requests and assign them to your team members. Leave guidelines and comments for your colleagues.
Detect recurring problems and identify their sources more easily.
Whether your customer requests are made at the reception desk, by phone or via the other modules of the LoungeUp platform, they are centralised in one place.
This saves time, avoids errors and keeps customers happy.
Track the progress of guests’ demands
Inform your teams effectively on every subject.
History :
Access the entire ticket history with the integrated search tool. Filter by category, status, assigned person, creator, creation / expiry / closure date etc.
Analyse the issues :
Use our analysis tools to understand your topics:
Use facts, not estimates.
Discover consistent problems that were previously impossible to detect on a day-to-day basis.
Checklists
Replace your paper checklists with flexible electronic checklists that can be shared with your team and notified if you forget.
Checklists guide each member of your team to complete their tasks efficiently and without oversight.
Less stress for teams and better service for customers.
Automatic reminders
To ensure that no task or event is missed, you can set reminders down to the minute. Taxis, wake up calls, deliveries, your teams are no longer caught unprepared and your customers are even more satisfied.
Knowledge base, documents and procedures
In addition to the instruction book, Dmbook allows you to store your documents and procedures in a simple and easy to access intranet module.
Centralise your documents, files and links, ensuring that all team members have access to the same information without having to manage different versions.
With the electronic document signature feature you can easily track the progress of your new recruits’training and ensure that all team members are aware of your procedures.
Dashboards
Easily track and share all the important information about your hotel.
Analyse your key performance indicators (KPIs) and monitor progress on your objectives (TripAdvisor ranking, Net Promoter Score…).
Easy-to-use
100% web
Centralised communication
Permission system
Analyse your problems
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