Guest satisfaction
Experience Hotel
Improve your Guest experience before, during and after their stay
Guest satisfaction
Experience Hotel
All your guest information finally centralised
Take back control and get every guest's email addresses
Clean-up of your guest databases and Creation of a single Guest profile
Retrieve your customers’ contact details, segment your database, personalise stay, and enhance your e-reputation.
Increase your Guest satisfaction.
A complete and unified overview of your guest’s activity :
OTAs will never stop you from communicating with your own guests again ! The Experience CRM provides you with 6 solutions to this problem : PRE-STAY SURVEY, PRE-CHECK-IN, TEXT MESSAGES, POLICE FORM ON TABLET, PMS/CHANNEL MANAGER and DASHBOARD.
Information which has been scattered everywhere gradually turns into a useable, optimised database, increasing your revenue.
Unique profile : CREATION OF A SINGLE GUEST PROFILE
A database of unique guest details that centralises all the data pertaining to each of your guests
History recovery : HOTEL | WI-FI | RESTAURANT | SPA
Import of your existing databases and audit
Normalisation : INITIAL CLEAN-UP
Normalisation and restructuring of your customer data
Automated merging : EMAIL | PHONE | OTHER
Use of unique contact details (email address, phone number, passport number) to merge duplicate guest files
Pepper
SOFTBANK ROBOTICS UK LTD
The world’s first social humanoid robot
SOFTBANK ROBOTICS UK LTD
H.Push Marketing
MM CREATION
H.Push Marketing allows the personalization of website according to the profile of each visitor and boost its performances !
MM CREATION
SecureStream
Barco
Securely share content beyond the control room
Barco